Microsoft Dynamics 365 Business Central (formerly Microsoft Dynamics NAV) – ERP and CRM software-as-a-service product meant for small and mid-sized businesses. Integrating both Dynamics NAV and Dynamics CRM features, consisting of the following modules: for Financials and Operations, for Sales Professionals, for Marketing. Easily connected with Office 365 and PowerBI.

Microsoft Dynamics 365 Customer Engagement (formerly Microsoft CRM). Microsoft Dynamics 365 Customer Engagement contains modules to interact with customers: Marketing, Sales, Customer Service, Field Service. The Customer Service is a module used to automate customer service processes providing performance data reports and dashboards. It gives access to several modules such as direct chat, social channels, or live visual support like ViiBE.
Online & On-Premises Deployment
The Dynamics 365 Business Central system comes in both an online hosted (SaaS) version and an on-premises version for manual deployment and administration.

Some features, such as integration with other online Microsoft services, aren’t available in the on-premises version and only in the online edition.

Localization
As an international ERP system, Business Central is available with 24 official localizations to work with the local features and requirements of various countries. Local partners provide an additional 47 localizations.

The system is compliant with various internal financial standards to meet local requirements, such as GDPR, IAS/IFRS and SOX.

Editions & Licensing
There are two editions of Business Central, Essentials and Premium. Essentials covers Finance, Sales, Marketing, Purchasing, Inventory, Warehousing, and Project Management. Premium includes all of Essentials functionality plus Service Management and Manufacturing features.